Returns, Cancellations, Exchanges & Refunds
We hope you really liked our products and are enjoying it. As this comes under the category of intimate wear, Unfortunately, we cannot accept returns for the products sold.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: ROUC INTERNATIONAL PVT LTD, 1127/3, D-Block, 4th Cross, 5th Main, AECS Layout, Kundanahalli, Bangalore - 560037.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Order cancellations are accepted only before the product is shipped. No cancellations will be entertained once the order is shipped. Please read our shipping policy to know more.
Please reach out at email@example.com for any concerns related to cancellations.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 10 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS/ NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like Intimate clothing (Underwear, Socks), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.